Shipping policy

SHIPPING:

US ORDERS: STANDARD SHIPPING: $5.00. ALL ORDERS OVER $75.00: FREE SHIPPING!

Most orders will ship out the same day of ordering (we do not ship on Sundays or holidays), however some orders will take 1-2 days to process. Your order will be shipped first class or priority shipping with USPS which usually takes 3-5 business days, depending on your location.

LOCAL PICK UP:
Local pick up only- FREE. Your order will be ready at one of our local pick up locations within 24 hours. You will receive an email once your order is ready. *If your order needs to be shipped, you will need to pay a separate invoice for the shipment.*


RETURNS AND EXCHANGES:

If your purchase does not work out for you, we are happy to exchange or refund you for most items. There are some return guidelines and restrictions.

Because of the limited quantities per style and size, we can not guarantee we will have any specific items available for exchange. 

ALL RETURNS AND EXCHANGES MUST BE RETURNED ACCORDING TO THESE INSTRUCTIONS:
  • Email us at heritageandgoods@gmail.com to request a return authorization. Please include: NAME, ORDER NUMBER, ITEM(S) BEING RETURNED, and REASON FOR RETURN.
  • All items must be returned unused, unsoiled (no makeup residue), undamaged, unworn and original tags still attached. Gift / products must be returned in their original box. We simply cannot honor any refunds if these standards are not met. 
  • Exchanges & refunds will only be accepted if contacted within seven (7) days following the date you received the item. We send every shipment USPS with tracking so we are able to confirm when you received said item. 
  • Return Shipping - you are provided a pre-paid return label. Return costs are deducted from total refund amount.
  • Exchanges - please order the item you are wanting to exchange for and then we will send a return label (no cost) and refund the other item when received. 
  • We reserve the right to deny full or partial refunds for items sent back that do not meet these standards.
  • All refunds will be processed 7-10 days after receiving and inspecting return.
  • All sale items are final sale. 
Additional non-returnable items:
Gift cards, Personal care items, Fragrance items